RETURNS & REFUND POLICY
Effective Date: 09-27-2025
We prioritize customer satisfaction and transparency. This Returns & Refund Policy outlines the terms and procedures for returning products or requesting refunds.
1. Eligibility for Returns
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Products purchased from our website are primarily for research and development purposes.
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Returns are accepted only if the product is defective, damaged during shipping, or not as described.
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To request a return, you must contact us within 7 days of receiving the product.
2. Non-Returnable Items
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The following items are not eligible for return:
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Products that have been used, opened, or altered.
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Custom or specially prepared compounds.
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Products purchased more than 7 days ago.
3. Return Process
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Contact our support team at [email] or [phone number] with your order details.
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Provide a clear description of the issue and, if applicable, supporting photos.
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Once approved, we will provide instructions for returning the product.
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Customers are responsible for return shipping costs unless the return is due to our error.
4. Refunds
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to the original payment method within 7-10 business days.
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Shipping charges are non-refundable, except when the return is due to our error.
5. Exchanges
We currently do not offer exchanges. If you wish to replace a product, please follow the return process and place a new order.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
[Company Name]
Email: [email]
Phone: [phone number]
Address: [address]
